DataCenter Specifications

Located in at 511 SW 10th ave in Portland, Oregon our datacenter is fully Class-II compliant with many features of class-III. Our network is 100% Cisco powered. We have multiple fiber inlet ports and are on 2 metropolitan power grids. All equipment is on full UPS power and is backed by 36 hours of diesel power if necessary. Cooling is provided to the facility via Liebert N+1 air handlers.

Server base-requirements

We use only server-class hardware which is fully tested or "burnt-in" prior to customer use. All servers are equipped with RAS (Reliability and Serviceability) features such as ECC memory and RAID disk arrays. Most servers are custom built from dedicated server "barebones" servers from Asus or Supermicro.

Network

Fully BGP'd multi-homed network featuring a bandwidth mix of:

providing 99.99% network uptime. 100% Cisco powered Core and Endpoint switches and routers. The only downtime you will likely see is from server software or OS updates.

SpeedTest Test Ping: 198.145.186.9

Customer Service

PDXHosting strives to have the highest in customer satisfaction. We will always attempt to answer any questions you might have in a timely manner and treat you (the customer) with dignity and respect. After all, you are our #1 asset.

PDXHosting offers an unconditional 100% money back guarantee on all services provided. The only exception would be an abuse situation where a customer grossly abused are AUP and we were forced to terminate the customer due to complaints. If at any time you are dissatisfied please contact us and we'll make it right or give you your money back.

We are flexible. If you feel we're not offering the package you need feel free to contact us as propose a new one. We would love to hear from you.

You can always reach us at: support@pdxhosting.net or via telephone at: 503-616-2912.

Resources and Overages

We do not offer "unlimited" service. It is our belief that this service simply does not exist. We provide fair packages with guaranteed resources. We will not terminate you for using what you are allocated (which is a ploy used by many of the "unlimited" hosts). The "unlimited" business model relies heavily on overselling of resources which is something we refuse to participate in. We feel everyone should get what they pay for ALL the time. If we feel you are getting close to your allocation limit we will contact you before any charges are incurred.